Do I have to pay for my flight upfront?
We do not require full payment before your flight, but we do require a $75 deposit toward the final price of your flight.
Why do I have to pay a deposit?
This is a reservation fee to hold your booking, and to ensure we can pay our pilot in the event of a missed tour. The deposit must be received to confirm your flight, and continue to hold your reservation on our schedule.
How can I pay my deposit?
To pay your $75 deposit toward the final price of your flight call our office between 9 am and 5 pm daily. Our number is (206) 767-0515.
Can my deposit be refunded?
If YOU cancel the flight, under no circumstances will a refund be issued within 24 hours or your reservation time. More than 24 hours from your reservation, refunds will be subject to a 20% cancelation fee to compensate for credit card processing fees and revenue tax.
In the event WEATHER forces us to cancel the flight, we are happy to reschedule your flight without collecting an additional deposit. If you would like a refund instead, we are happy to issue a partial refund minus the 20% cancelation fee used to compensate for credit card fees and taxes.
If we are forced to cancel your flight for a reason not weather related, you will receive a full refund of your deposit.
Do I have to make a deposit for each passenger?
You only need to make one deposit for your reservation. This deposit will be deducted from the final cost of your flight. You'll be notified of the remaining cost of the flight when you check in at our front desk.
What happens if I miss my flight?
We're sorry that you missed your flight. Unfortunately, we have to pay the pilot who was on standby for your reservation, so your deposit can not be refunded. If you would like to make a new reservation, we would be happy to reschedule, however we will take another deposit toward the new flight.